FAQ

1. How do I place an order?

You can browse our website, select the foldable wide-brimmed sun hat you like, click the “Add to Cart” button, and then follow the system prompts to complete the checkout process. Please make sure to provide accurate shipping address and payment information.

If you want to modify or cancel your order, please contact customer service as soon as possible. We usually process shipments as soon as we receive the order. If your order has not been shipped, we will do our best to accommodate your request; if it has already been shipped, it cannot be changed or cancelled.

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other common payment methods. Make sure your payment information is safe and secure.

Once we process your order, it is usually shipped within 2 business days. The specific delivery time depends on your location and the shipping method selected. You will receive a confirmation email with tracking information after shipment.

We want you to be satisfied with your sun hat purchase. If you are not satisfied with the product after receiving it, you can apply for a return within 14 days of receiving the goods. Please make sure that the product is unused and in its original condition. For detailed return process, please refer to our return policy page.

If you need any help or have any questions, please contact us at the following methods:
Email: [email protected]
Our customer service team will respond to you as soon as possible within business days.

Because different devices may display differently, we try our best to show the true color of each folding wide brim sun hat on the website. Please note that the actual color may vary slightly.

To ensure that your folding wide brim sun hat remains in the best condition, we recommend that you wash and store it according to the care instructions on the label. Generally, gentle hand washing and drying in the shade are the best options.